Delaware.gov -- Help Options

Can't find what you're seeking?

Use the Delaware.gov search
The Delaware.gov Web Portal was designed with a powerful search tool to help you locate information or services that you are unable to find in our listing of intentions. If you haven't tried this search tool, enter some key words that describe the services or information that you are looking for in the search box above and select the GO button.

Access online support: self-serve answers or live chat
Try the Delaware.gov Help Center, which has self-serve answers to common questions visitors ask. You can also get support by chatting with a Delaware.gov representative from 8:30 a.m. to 4:30 p.m. (EST), Monday to Friday.

Need help or an answer right away?

Use the Delaware Helpline
You may be able to get assistance from the Delaware Helpline. The Helpline is a public/private partnership between Delaware Department of Health & Social Services, the Delaware Department of Administrative Services and First Call For Help, a United Way Agency. It is a toll-free telephone service, providing citizens with information on state and community services within the State of Delaware. In addition, you can search the Helpline's online directory of services.

Use the AnswerONLine Service
Delaware's AnswerONLine service is also available from 8:00 to 8:00pm, 7 days a week. This real-time, online reference service will open a live chat session with a professional librarian who can assist you with your research.

Need help with a State credit-card transaction?

If you have conducted a Web-based transaction with a State of Delaware agency and require any assistance with that transaction, the Credit Card Fulfillment Center will direct you to the appropriate agency customer service agent.

Experiencing technical Difficulties with multimedia content?

Delaware.gov contains a varied collection of multimedia content. However, from to time, technical issues may arise. Please visit our Audio or Video help pages for assistance.

Having technical problems or want to suggest an improvement?

The Delaware.gov Web Portal was designed to provide visitors with an efficient and user-friendly avenue to guide them to the services and information they desire. This Portal's pages are continually refined based on feedback. If you experience technical problems while visiting our portal, or if you have suggestions on how we can make improvements, please let us know by using the Delaware.gov Survey.